Refund policy

 

Refunds & Exchanges

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. We do not offer exchanges or refunds if you simply order the wrong size. Please refer to the sizing charts on each product page. To do so, please reach out with photo evidence of the item’s improper condition. Email image to: help@ladymalin.com

**Please note, you must contact us within 30 days of receiving your order!**

Returns
We do not require customers to return any items if a refund is authorized (a photo of the damaged item will be required).

You can always contact us for any return question at help@ladymalin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.